We are here to assist with your home workout gear questions, order guidance, technical troubleshooting, and product recommendations.
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Orders completed via Amazon utilize Amazon Prime shipping networks and fulfillment warehouses. For order tracking, direct delivery updates, or immediate returns, you can also access your order history directly within your personal Amazon account.
Quick answers to common questions regarding orders, tracking, assembly, and returns.
Every purchase made through our links is processed directly through Amazon. Once your order ships, Amazon sends a tracking email with carriers like UPS or FedEx. You can track real time progress within the Amazon app under Your Orders.
All ANCHEER exercise machines purchased through Amazon qualify for the standard 30 day return window. In the event of transit damage or manufacturing defects, Amazon provides complimentary return pickups and prompt replacements.
Every product package arrives with a physical printed manual, assembly tools, and lubrication supplies. If you need a digital PDF copy of your treadmill or bike manual, email our team at info@ancheertreadmill.com with your model reference.
ANCHEER equipment carries manufacturer warranty coverage on motors, structural frames, and electronic consoles. To register a claim, submit an email to info@ancheertreadmill.com with your Amazon order number and a short video or picture showing the issue.